Customer First
“A satisfied customer is the best business strategy of all”
We are end-customer specialists, makers of Digital Transformation offering end to end services.
At Plexus Tech we understand digital transformation as empowering companies to offer services to their customers end to end and across the board, sceptical of the technologies involved.
We give the end customer all the services, capabilities and options offered by the company regardless of the touchpoint or the channel they use to contact the company (physical shop, web, Marketplace, Department store, reseller, etc.).
ENTERPRISE ARCHITECTURE
To understand the business from the point of view of the end customer, we view the technological ecosystem as domains that serve the customer and not as departments or areas, and with this vision we think and design, or offer advice, in order to build a map of customer-oriented systems and applications.
ENTERPRISE SERVICES
Democratisation of information inside and outside the organisation. Business objects are available for creation, modification or consultation (Corporate Services, Atomic Services, Third Party Services).
PROCESS CONSULTING
From the end customer’s point of view, the experience must be unique and frictionless regardless of the companies’ flows and partnerships.
TOUCH POINT CUSTOMER INTERACTION
Digitising allows you to get feedback from your customers at any touchpoint at which they are offered a holistic experience of your brand.
DEFINITION OF CUSTOMER JOURNEYS
Omni-channel and single view for the end customer. The internal complexity (companies, logistics, intercos, departments, etc.) must be transparent for our clients, and we must be able to offer them the best conditions or someone else will do it for us.
DIGITAL STRATEGY
The definition and functions of the different technological components in the last mile, where the customer and his interactions with the brand are gold for companies, are vital for not losing control of these assets and/or not delegating them to third party services that may put up significant exit barriers. Always customer centred and maximising the technological capabilities.
IMPLEMENTATION/MIGRATIONS/SUPPORT
eCommerce platforms, customer relationship management, campaigns, personalisation, digital asset management.
