Support Technician

Join Plexus Tech. We are looking for a Support Technician.

REQUIREMENTS:

• 6 years of experience in IT technical support.
• At least 12 months of experience using tools for managing certifications and construction budgets in the railway sector.
• At least 4 years of experience with Microsoft Office (Word and Excel).
• At least 3 years of experience managing incidents using ticketing platforms such as Jira and SAP Solution Manager.
• At least 12 months of experience using the N-HACER tool.
• Contractor user management processes.
• Management of communication incidents from external ADIF networks.
• Preparation of monthly processes in line with accounting closing calendars.
• Technical budget loading.
• Incident management in SAP using Solution Manager.
• Price revision calculations based on contract formulas.
• Updating price indexes for correct allocation to each contractor.
• Management of communication processes between applications to ensure business process compliance and proper tool operation.

With our hybrid model, Flexology allows you to work from wherever your talent flows best: from any of our 24 work centers in Spain, from your home, or combining both modalities. The Plexus Tech ecosystem enables a collaborative working environment across the company.