Knowing about the experience is essential for improving the quality of the services provided
Satisfaction surveys are a basic tool in all quality processes and continuous improvement cycles because they allow us to find out people’s degree of satisfaction with our services or products.
At Plexus Tech we have a survey module aimed at service users that can be used as a complement to the Quenda Cloud system dashboard to measure the quality of the service received and the degree of public satisfaction with the service.
An integrable and agile solution
Being able to interact in an agile way is essential for building trust among respondents. E-valúa enables this agility through integration with devices and direct interaction tools, such as tablets, video call systems, SMS, email, etc.
Interaction with service users is done through a survey that is launched immediately and has different response modes:
- Answer Yes/No.
- Rating (stars or similar).
- Selection from several possible options.
- Text input.