MANAGED SERVICES
A service, support, maintenance and technical assistance model based on excellence.
More than 20 years providing quality ICT support services tailored to our clients' needs
Our fundamental premise is to understand the business of our clients by orienting our services to their business and to providing the best solution for achieving common objectives. We adapt to their needs, particular circumstances and priorities, making them our own. We have the capacity to analyse, design, implement, manage and operate Service, Operation and Care Centres built ad-hoc to generate value for our clients' businesses.
We provide 100% managed services, based on excellence, with a unified, unidirectional model of Management => Customer Relationship, Governance, Service Model and Qualified Personnel.
We establish service indicators (KPIs, SLAs, NPS) and perform proactive analysis, defining assessment functions aimed at continuous improvement and service transformation.
We approach Onboarding and Service Transition by planning and detailing each step, always in line with the client, so that the start of our services is transparent for the users.
Outsourcing and managed ICT support services with a high level of specialisation: infrastructure and Wi-Fi network administration, workstation support (Digital Work Place), SOC services, etc.
Project Management Offices for Digital Transformation Projects, Systems Implementation, e-Government, etc.
Administration, operation and monitoring of ICT systems and infrastructures.
Multichannel customer services and process management (CAU, Contact Centres, BPOs).
Management of corporate ICT areas (Governance, Systems Administration, Cybersecurity, Operation, Support and Maintenance)
24/7 multi-client/multi-language Service Centre with remote and on-site support by our own qualified technicians in all the Autonomous Regions.
Expert Teams for Multi-Technology ICT Services
We work with a support model that ensures a global vision and the unified management of the client, the service and the work team. We manage and govern services.
COMMUNICATION Relevant and timely information for groups, clients and users.
AWARENESS Awareness raising and compliance with requirements and agreements.
DOCUMENTATION Common procedures, processes and guidelines.
CMDB AND DB KNOWLEDGE Asset control and knowledge management.
TRAINING Onboarding and constant change training.
MEASUREMENT AND CONTROL Monitoring mechanisms for continuous improvement.
TOOLS For service management (Ticketing, projects, inventory, RPA, chatbot, etc.). Proprietary, adaptable to the needs of each client and/or the services to be provided. With the ability to use or integrate those tools associated with the service provided by the client.
COMMUNICATION Relevant and timely information for groups, clients and users.
AWARENESS Awareness raising and compliance with requirements and agreements.
DOCUMENTATION Common procedures, processes and guidelines.
CMDB AND DB KNOWLEDGE Asset control and knowledge management.
TRAINING Onboarding and constant change training.
MEASUREMENT AND CONTROL Monitoring mechanisms for continuous improvement.
TOOLS For service management (Ticketing, projects, inventory, RPA, chatbot, etc.). Proprietary, adaptable to the needs of each client and/or the services to be provided. With the ability to use or integrate those tools associated with the service provided by the client.
